Privacy Policy

Last updated: 13 March 2025

1. Introduction

Aro Education Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (aroeducation.co.uk) or use our educational consultancy services.

We take your privacy seriously and have designed our practices to comply with the UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), and other applicable privacy laws.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

  • Contact details (name, email address, phone number)
  • Date of birth and nationality
  • Educational background and qualifications
  • Employment history (if relevant to your application)
  • Passport details and visa information (for international students)
  • Financial information (only when necessary for scholarship applications)
  • Preferences regarding study destinations and courses

2.2 Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Time zone setting and location
  • Operating system and platform
  • Pages visited on our website and how you interact with them

2.3 Information from Third Parties

We may receive information about you if you use any of the other websites we operate or services we provide. We also work closely with third parties (including, for example, educational institutions, business partners, and verification services) and may receive information about you from them.

3. How We Collect Your Information

  • When you fill out our contact or application forms
  • When you communicate with us via email, phone, or other channels
  • When you use or view our website via your browser's cookies
  • During consultations and meetings
  • When you provide documentation for applications

4. How We Use Your Information

We use your information for the following purposes:

  • To provide our educational consultancy services to you
  • To process applications to educational institutions on your behalf
  • To assist with visa applications and accommodation arrangements
  • To communicate with you about your inquiries and applications
  • To share relevant educational opportunities that match your profile
  • To improve our website and services
  • To comply with legal and regulatory requirements

5. Lawful Basis for Processing

We process your personal data on the following legal bases:

  • Consent: Where you have given us explicit consent to process your data
  • Contract: Where processing is necessary for the performance of a contract with you
  • Legitimate Interests: Where processing is necessary for our legitimate interests, such as to improve our services
  • Legal Obligation: Where processing is necessary to comply with our legal obligations

6. Sharing Your Information

We may share your personal information with:

  • Educational institutions to which you are applying
  • Relevant government bodies for visa applications
  • Accommodation providers (with your consent)
  • Service providers who assist us in delivering our services (e.g., email providers, CRM systems)
  • Regulatory authorities where required by law

We will always seek your consent before sharing your information with educational institutions or other third parties, except where required by law.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Typically, we retain your data for up to 6 years after the completion of our services to you, to comply with legal and regulatory requirements.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users. This helps us to provide you with a good experience when browsing our website and allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer.

We use the following types of cookies:

  • Strictly Necessary Cookies: Required for the operation of our website
  • Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our website
  • Functionality Cookies: Used to recognize you when you return to our website
  • Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

10. Your Rights

Under data protection laws, you have the following rights:

  • Access: You can request a copy of the personal data we hold about you
  • Rectification: You can request that we correct any inaccurate or incomplete data
  • Erasure: You can request that we delete your personal data in certain circumstances
  • Restriction: You can request that we restrict the processing of your data in certain circumstances
  • Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format
  • Objection: You can object to our processing of your personal data in certain circumstances
  • Withdraw Consent: You can withdraw consent where we are processing your data based on consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

11. International Transfers

We may transfer your personal data to countries outside the UK and European Economic Area (EEA) when necessary to provide our services, particularly when applying to institutions in non-UK/EEA countries. When we do, we ensure a similar degree of protection is afforded to your data by ensuring at least one of the following safeguards is implemented:

  • Transferring data to countries deemed to provide an adequate level of protection by the UK or European Commission
  • Using specific contracts approved by the UK or European Commission
  • Using providers based in the US that are part of the Privacy Shield

12. Children's Privacy

Our services are not intended for children under 16 years of age without parental consent. If a parent or guardian becomes aware that their child has provided us with personal information without their consent, they should contact us immediately.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@aroeducation.co.uk
Phone: +447777940115
Address: Aro Education Limited, 128 City Road, London, United Kingdom, EC1V 2NX

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.